Privacy Policy.

Information We May Collect

The personal information we collect depends on how you interact with Cover Me Sheets. It may include:

• Your name and business name
• Telephone number and email address
• Delivery or service location information
• Details provided in an enquiry or quote request
• Products, quantities and services you are interested in
• Communication records and customer-service correspondence
• Technical website information such as browser type, device information and IP address

We aim to collect only information that is reasonably necessary for our business activities.

How We Collect Information

We may collect personal information when you:

• Contact us by telephone, email or WhatsApp
• Send a general, commercial or product enquiry
• Request pricing, availability or delivery information
• Place or discuss an order with us
• Communicate with us through social media
• Visit or interact with our website

Where practical, you may contact us without identifying yourself. However, we may need certain details to answer an enquiry, prepare a quote, arrange delivery or provide customer support.

How We Use Personal Information

We may use personal information to:

• Respond to enquiries and provide product information
• Prepare quotes and commercial pricing
• Process and manage orders when ordering becomes available
• Arrange delivery, collection or customer support
• Maintain business and transaction records
• Improve our products, services and website
• Prevent fraud, misuse and security incidents
• Meet legal, accounting and regulatory obligations

We will not use personal information for an unrelated purpose unless you consent or the use is otherwise authorised or required by law.

Disclosure to Service Providers

We may share limited personal information with trusted service providers where reasonably necessary to operate the business or provide requested services. These may include:

• Website hosting and technology providers
• Email and communication providers
• Delivery, freight and logistics providers
• Payment processors if online payments are introduced
• Accounting, professional and administrative advisers
• Government authorities where disclosure is required by law

We do not sell customer personal information or provide it to third parties for their independent marketing.

Payments and Orders

Cover Me Sheets currently provides product information and handles enquiries directly. If online ordering or payment facilities are introduced, payment information may be processed securely by an independent payment provider.

We do not intend to store complete payment-card details on the Cover Me Sheets website. The payment provider’s privacy policy and terms may also apply to a transaction.

Cookies and Website Information

Our website may use cookies and similar technologies to support website functionality, security, performance and visitor experience.

Website and hosting systems may automatically record information such as an IP address, browser type, device type, referring page, pages visited and the date and time of a visit.

You can adjust browser settings to limit or block cookies. Some website functions may not operate as intended when cookies are disabled.

Information Security

We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include secured website connections, controlled account access, security monitoring, reputable hosting services and appropriate business record management.

No internet transmission or storage method is completely secure. Please avoid sending highly sensitive information through an ordinary email or website enquiry.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before providing access or making a correction. In limited circumstances, access may be refused where permitted or required by law.

Marketing Communications

We may occasionally send information about Cover Me Sheets products, availability, services or business updates where you have requested it or where otherwise permitted.

You may opt out at any time by using an unsubscribe option where available or by contacting us directly. Essential order and customer-service communications are not considered marketing.

How Long We Keep Information

We retain personal information only for as long as reasonably required for the purpose for which it was collected, to provide customer support, maintain business records or satisfy legal, taxation and accounting obligations.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where practical and permitted by law.

External Websites and Services

Our website may contain links to third-party websites, social-media platforms or communication services. Cover Me Sheets does not control the privacy practices or content of those external services.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

Privacy Questions and Complaints

If you have a question, concern or complaint about how we have handled personal information, please contact us using the details below. Include enough information for us to understand and investigate the matter.

We will aim to respond within a reasonable period. If your concern remains unresolved and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner.

Changes to This Policy

We may update this Privacy Policy when our business, website, services or legal obligations change. The latest version will be published on this page with its updated date.